Friday, April 15, 2005

No Calls Before 8 AM Please

Okay, I work from home. Everyone knows this. Then WHY do my clients keep calling me SO EARLY? Every day this week I've gotten a phone call before 8. Two of them didn't even leave messages! I can understand if they were at work early and needed to call me, so they went ahead and called and left a message. But WHY would they call and then hang up? I know who they are - I have caller ID. Are they just calling on the off-chance I might be already up and at my desk? I've got news for them, even when I'm up and at my desk, it takes at least 45 minutes for that first cup of coffee to sink in so that I can be anything close to coherent. They really shouldn't call until after 9 if they want me to be of any real help.

Speaking of help, I spent half of yesterday IN THE OFFICE trying to train the newest temp. It was hard because I only had until lunch before I had to leave to go to a meeting. And my cell phone kept ringing and the office phone kept ringing. And people kept calling me into their offices to discuss stuff and the temp kept going to the bathroom. (I swear, every time I turned around she was in the bathroom.) Later I started thinking, since I was promoted two years ago there have probably been about 10 different people in the position I left. One permanent person who stayed about 9 months, two temps that stayed about 6 months each, and a whole bunch of other temps that changed about every week or so. And I've been asked to train nearly every one of them. It's frustrating because all of the field employees rely on this person to do the things we can't from the road, and just when someone gets the hang of it - they're gone! And it takes the company an unreal amount of time to replace people when they leave. I bet 30% OR MORE of the office staff right now is temps. Ugh. I have to go back this afternoon and make sure what I showed yesterday's temp really stuck with her. She'll probably leave in a week and I'll be right back over there. I've got my own work that needs to get done, too. I mentioned that to my boss yesterday because he wanted some report by this afternoon. I was like, I don't know if I'll have the time since I have to keep coming over here. He said he wasn't worried about me, I should get it to him when I could, he appreciates me helping out, blah blah blah. It's kind of funny that I seem to be the ONLY PERSON IN THE COMPANY that knows how to do ANYTHING and they NEED me even though before I left two years ago I wrote an extremely detailed instruction manual which is still sitting there on that desk and has EVERYTHING in it that a person in that job would need. Actually, when I train the new temps I just go through it with them page by page to make sure they can follow it. Still, it's nice to feel needed.

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